Free shipping on purchases of $74 and above*.
Items excluded from the $74 and above threshold that are oversized:
$10 shipping fee for the following items: Ammunition, 2-piece fishing rod, rod case, tackle box, cooler (Depending on size), firearm shooting rest.
$20 shipping fee for the following items: Fly fishing rod, camping tent, camp bed, cooler (Depending on size), BBQ and propane/butane stove, cube target or archery/ crossbow bag, compound bow, traditional one-piece bow, dip net, downrigger, manual ice auger, firearm cleaning case, soft firearm case, firearms, air rifles.
$30 shipping fee for the following items: Hard firearm case, bow or crossbow case, crossbow, 1-piece fishing rod, hard rod case, boat electric motor, smoker, game sled, game cart, gas or battery ice auger, Pronature fishing rod case.
In-store pickup only: Safe, snow sled, salt block, salt bag, grout and sealant, mineral bag, hunting blind, fuel (propane or butane), clay pigeon, telescopic fishing rod case, electric motor batteries.
We reserve the right to cancel an order if there is an error in our shipping fees.
Remote Aeras :
We would like to inform you that additional shipping fees may apply for remote regions of Quebec, such as Northern Quebec. Since these regions require special logistical resources, we sometimes need to charge extra fees to cover the shipping costs.
Shipping fees for remote regions will be handled on a case-by-case basis to ensure that you are charged the most accurate amount possible. If you are located in one of these regions, our customer service team will contact you after your order is placed to inform you of any additional shipping fees, if applicable. You will then have the opportunity to accept these fees before your order is shipped.
We understand that this may seem inconvenient, but we want to assure you that we always strive to provide the best shipping options and maintain competitive rates for our customers. We appreciate your understanding and ongoing support.
If you have any further questions or concerns regarding shipping fees for remote regions, please don't hesitate to contact us. We are here to assist you.
Return and Exchange Policy
At Pronature Plessisville and Pronature Victoriaville, we strive to provide you with a pleasant and satisfying shopping experience. However, we understand that sometimes it may be necessary to return or exchange a product. Please read our return and exchange policy carefully to understand the procedures to follow.
Return and Exchange Process:
All returns and exchanges must be made by contacting us via email at the following address: [email protected]. It is important not to send the product without obtaining prior authorization via email.
Timeframe for Refund or Exchange:
The maximum time to request a refund is 14 days from the date of purchase. The time to request an exchange is 30 days from the date of purchase.
Conditions for Refund or Exchange:
To be eligible for a refund or exchange, you must present the original invoice as proof of purchase. The packaging of the returned or exchanged product must be intact and in its original condition. We reserve the right to refuse any return or exchange if the packaging is damaged or altered. No warranty will be provided without the presentation of the original invoice.
Please note that the following products are non-refundable: Mouth calls Firearms Bows Crossbows GPS devices Ammunition Sonars
We recommend that you carefully consider your purchase of these products, as once purchased, they cannot be returned or exchanged.
If your refund request is approved, we will process the refund using the original payment method used during the purchase. Please note that processing times may vary depending on your payment method.
Refunds do not cover the initial shipping costs, except in cases of our error or product defects.
If you wish to exchange a product, please contact us via email to obtain prior authorization. Once authorization is granted, you may proceed with the exchange following the provided instructions.
Return and reshipment costs for an exchange will be at your expense, except in cases of our error or product defects.
We appreciate your understanding and cooperation regarding our return and exchange policy. If you have any additional questions or need assistance, please do not hesitate to contact us via email at the provided address.